Shipping

DO YOU ACCEPT INTERNATIONAL ORDERS?

At this time we only ship to Canadian and US addresses.

WHAT ARE THE SHIPPING FEES?

At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.

WHAT IS THE MINIMUM ORDER VALUE TO GET FREE SHIPPING?

Free shipping is automatically applied to every $80+ orders (before taxes, after discount).

HOW LONG DOES SHIPPING TAKE?

It usually takes 1 to 5 business days for our team to prepare your online order. Please note that during sales or promotions, process time may be longer than expected.

You should receive your order within 3-10 business day(s) after shipping confirmation depending on the delivery company chosen at checkout.

A PROBLEM OCCURED WITH YOUR ORDER?

CAPIL is not responsible for the lost of a parcel, delivery errors or damaged parcels. It is the responsibility of the consumer to verify the delivery information before finalizing the order.

I MADE A MISTAKE IN MY SHIPPING ADDRESS, WHAT CAN I DO?

Please contact us at shipping@capil.ca, we will be happy to help.

WHAT TIME OF PAYMENT IS ACCEPTED?

We accept credit cards and Paypal, as well as gift cards payments.

MY ORDER NEVER ARRIVED, WHAT SHOULD I DO?

Please contact us at shipping@capil.ca as soon as possible.

Returns

WHAT IS YOUR RETURN POLICY?

We do not accept any exchange or refund on our products, unless it is damaged.

THE PRODUCT I RECEIVED IS DAMAGED, WHAT SHOULD I DO?

Please contact us at shipping@capil.ca with a photo of the damaged product, we will be happy to help.